Refund policy

At Vis Organics, we prioritize your satisfaction and aim to provide you with high-quality products. If you are not fully satisfied, here is our return and refund policy:

1. Return Eligibility: Customers can return products within 3 days of receiving the parcel. To be eligible, items must be unused, in their original condition, and include all packaging.

2. Return Process: To initiate a return, please contact us at visorganicspk@gmail.com. We will guide you through the return process. Returns must be shipped back at the customer’s expense.

3. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe delivery.

4. Refund Process: Refunds are processed once we receive and inspect the returned item. Refunds are issued via JazzCash, Easypaisa, or bank transfer, as per your preference.

5. Refund Timeframe: Please allow 7-10 business days for the refund to be processed after we receive the returned item.

6. Non-Returnable Items: Certain products, such as customized or perishable goods, are non-returnable unless they arrive damaged or defective.

7. Damaged or Defective Items: If your item arrives damaged or defective, please reach out to us immediately. We will arrange for a replacement or refund upon verification.

By purchasing from Vis Organics, you agree to this return and refund policy. For any questions, please contact us at visorganicspk@gmail.com.